RETURNS & EXCHANGES

Our Policy

Any item marked down 50% or more is considered Final Sale.

All orders made with any discount code of 15% or more applied to sale items are Final Sale.

We do not accept returns of beauty items, swimwear and intimates apparel. Certain promotional discounts are Final Sale as well, as outlined in the promotion details. 

In-Store Purchases

All items must be returned in their original condition. They cannot be worn, washed or damaged, and must have all tags attached in order to be eligible for a return within 14 days from date of purchase for exchange or store credit only. 

Online Purchases 

All items must be shipped back in their original condition. They cannot be worn, washed or damaged, and must have all tags attached in order to be eligible for a return. Failure to do so will result in your return being denied and shipped back to you. Shoes will be accepted if returned in their original, undamaged designer shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted. Lastly, the shoebox cannot be used as a return box, but must be enclosed inside a separate return box. 

Items returned without an Return Authorization (RA) number and without the completed Merchandise Return Form cannot be accepted and will be returned to you at your expense. We cannot make any exceptions and any requests falling outside of the 7/14 day time frame outlined below will not be accepted.

How To Complete Your Return

1. To begin a return for a U.S. order, please click here, within 7 days of your order delivery.
2. Fill in the corresponding RA number next to the item being returned, on the Merchandise Return Form. Enclose this form with your return and also write the RA number(s) on the outside of the package.
3. For international returns, email returns@lagarconne.com and indicate which item(s) you would like to return. If the item(s) are eligible for a return, we will provide a prepaid DHL Express label. If you have any questions regarding your international return, please refer to our customer service resolution center.
4. Items must be received at our warehouse within 14 days of your RA issue date.
5. Upon acceptance of the merchandise for return, we will process your refund in approximately 10 business days, at which time you will be notified by email. Please note that your refund will be net of the return shipping cost. Additionally, all items intended for styling/costume use include a 30% restocking fee for all returned items.

Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

We reserve the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please contact customer service at returns@lagarconne.com or at 212.226.3450. We are available Monday - Friday from 10am to 6pm EST.

Gift Returns

If you have received an item from La Garçonne as a gift, you can return it (assuming you are in compliance with our return policy) in exchange for a gift card, which will be applied to your La Garçonne account. If you are not already a registered La Garçonne customer, you can create an account online or contact Customer Service for assistance. If you use the gift card to place a new order, please note that you will be required to pay the difference if your purchase price exceeds the amount of your gift card.

Store Credit

Store credit will only be issued as a gift card in the currency used to purchase your order. Gift cards can only be used towards purchases made in that same currency. If you currently have a gift card in USD $, that credit will be available to you in the purchase currency of your choice. Available gift card credit will be displayed during the checkout process and can be applied to your next order.

Frequent Returns

We monitor the number of returns made by customers and excessive returns are flagged, and at our discretion, future orders may be refused.