RETURNS & EXCHANGES
Any item marked down 50% or more is considered Final Sale. We do not except returns of beauty items, swimwear and intimates apparel. Certain promotional discounts are Final Sale as well, as outlined in the promotion details.
All items must not be worn, washed or damaged, and must have all tags attached in order to be eligible for a return. Shoes will be accepted if returned in their original, undamaged designer shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted.
Items returned without an Return Authorization (RA) number and without the completed Merchandise Return Form cannot be accepted and will be returned to you at your expense. We cannot make any exceptions and any requests falling outside of the 7/14 day time frame outlined below will not be accepted.
How To Complete Your Return
1. Within 7 days of your order delivery, please sign in to your La Garconne account, and enter your six digit Order number ID and the corresponding order Email in the Request a Return section. Follow the steps to request an RA number for each item you wish to return. Your RA number(s) will be issued and emailed to you separately within 1 business day.
2. Items must be received at our warehouse within 14 days of your RA issue date. If you elect to use the pre-paid FedEx return label, a return shipping fee of $8 USD (for returns within the 48 contiguous states) or $30 USD (for returns from Alaska and Hawaii) will be deducted from your refund.
3. If you choose to use another courier, please make sure to use a courier service with tracking capability. Ship your return to the following address:
c/o La Garçonne Customer Returns
1111 Marcus Avenue, Unit 5A
Lake Success, NY 11042-1221
4. Fill in the corresponding RA number next to the item being returned, on the Merchandise Return Form. Enclose this form with your return and also write the RA number(s) on the outside of the package.
5. Upon acceptance of the merchandise for return, we will process your refund approximately within 14 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.
We reserve the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please contact customer service at firstname.lastname@example.org or at 212.226.3450. We are available Monday - Friday from 10am to 6pm EST.
We are unable to refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items.
If you have received an item from La Garçonne as a gift, you can return it (assuming you are in compliance with our return policy) in exchange for a gift card, which will be applied to your La Garçonne account. If you are not already a registered La Garçonne customer, you can create an account online or contact Customer Service for assistance. If you use the gift card to place a new order, please note that you will be required to pay the difference if your purchase price exceeds the amount of your gift card.
Store credit will only be issued as a gift card in the currency used to purchase your order. Gift cards can only be used towards purchases made in that same currency. If you currently have a gift card in USD $, that credit will be available to you in the purchase currency of your choice. Available gift card credit will be displayed during the checkout process and can be applied to your next order.