How do I make a return?
To make a return, please log into your La Garçonne account's "Order History" within 7 days of receiving your order to initiate a return authorization number. For further instructions, please see our Return Policies.
How can I make an exchange? Will you hold the item I am exchanging for?
To initiate an exchange, please log into your La Garçonne account. You may choose to exchange the item(s) for a different size. Please note, we do not hold the item you are exchanging for.
I no longer want my exchange. Can I update my exchange to a refund to my original form of payment?
Please contact us at firstname.lastname@example.org to update your exchange to a refund. We are unfortunately unable to update a refund to an exchange.
Has my return been delivered and when will I receive my refund?
You will receive an email confirmation once your return has arrived at our warehouse. Please allow up to 5 business days for your return to be processed and a refund issued to your original form of payment.
I received an item as a gift but I want to return or exchange the size. What do I do?
Please contact us at email@example.com to initiate your RMA for your gift return/exchange.
The item I want to purchase is final sale. Can this be returned or exchanged?
Final sale items are not eligible for a return or exchange.
Do you provide return shipping labels?
For domestic orders, please log into your La Garçonne account to generate and print your $8 prepaid FedEx return label. We do not provide prepaid return shipping labels for international orders at this time.
Where do you ship from?
All orders are shipped via FedEx from our warehouse in Long Island, NY.
Do you ship to PO boxes?
FedEx does not deliver to P.O. boxes.
I am an international customer, how much will I be charged for duties and taxes? How will I pay for duties and taxes?
Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. FedEx will contact you directly requesting payment upon your order's arrival through customs.
How long will international shipping take?
FedEx International Priority service takes 3 to 5 business days from the date dispatched.
Can a lower price be indicated on my commercial invoice to avoid paying as much duty and tax?
We are unable to amend the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations.
What happens when Fedex loses or damages my package?
Customers are encouraged to follow our Shipping policy guide to help ensure the proper delivery of packages. While we will assist in filing a claim with FedEx for any lost or damaged packages, the replacement of the item or a refund will be case dependent on the resolution with FedEx.
I keep missing the delivery of my package. Can you waive the signature on my order after it is shipped?
A direct signature requirement cannot be removed from your package once in transit. FedEx will make 3 delivery attempts; please contact Customer Service to have your package held at your nearest FedEx facility for pickup, free of charge.
Can you ship my international order Delivery Duty Paid?
At this time all international orders are shipped Delivery Duty Unpaid.
My order is incurring a shipping fee, however, your website offers free international shipping.
All international orders over $500 USD are eligible for free shipping. Orders less than $500 USD will be subject to a shipping fee at checkout. For shipping prices please see our Shipping Policies.
Can I provide special delivery instructions for FedEx?
Unfortunately, FedEx does not take into account any special delivery instructions.
Can I waive the signature upon delivery if I am paying with PayPal?
All PayPal orders require a direct signature upon delivery.
Can I cancel or make changes to my order once it has been placed?
Please contact Customer Service to cancel your order prior to shipment. We are unable to make changes or cancel your order once it has been shipped.
How long will it take for my order to be processed and shipped?
Once your order has been placed, please allow up to 48 hours for our warehouse to process your order. You will receive an email confirmation with your FedEx tracking number upon shipment.
Can you ship two orders together?
Unfortunately, we are unable to combine orders.
Can you place items on hold for me to purchase on a later date?
We are unable to hold items for a later purchase date.
Can I use two different credit cards to place my order?
We are only able to accept one credit card as payment for each order.
Can I use an international billing address and US shipping address?
You may use an international billing address and a US shipping address or vice versa.
Is it possible to place an order over the phone?
Our customer service representatives are happy to help you place a phone order. They can be reached Monday - Friday from 10am - 6pm EST at (212)-226-3450.
Do you accept international credit cards?
We accept Visa®, MasterCard®, and American Express®. Discover® and PayPal®
When will I be charged if I place a pre-order?
Your credit card will be charged upon shipment of your pre-ordered item(s).
Is it safe to use my credit card on your website?
La Garçonne uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.
Do you save my credit card information?
For your protection and security, we do not save any credit card information.
Why am I being asked to provide an authorization code?
For your first order, you will be asked to provide us with the 6-digit authorization code issued by your bank for your La Garçonne order. This will assist us in confirming you are the rightful cardholder and thus protect both you and La Garçonne against online fraud.
I am unable to log into my account. How can I reset my password?
If you are having trouble logging into your account, please click here to reset your La Garçonne password.
Why do I see a charge on my credit card when my order was canceled?
We do not make charges to credit cards until orders have been shipped. Amounts appear initially as a pending authorization. Once your order has been canceled, a full authorization reversal is conducted and the funds will be released back into your account within 2-3 business days.
How can I delete my account?
Please contact firstname.lastname@example.org to delete your account.
The item I want is a different price on another website. Do you price match?
Unfortunately, La Garçonne is unable to price match items.
Is your merchandise authentic?
Our merchandise is sourced directly from the designer(s). All pieces are authenticated with designer labels and tags.
An item I ordered is now on sale. Can you do a price adjustment?
We are happy to honor a price adjustment within 7 days of the markdown, provided your exact style and size is still available in our inventory. All price adjustments will be credited back in the form of a store credit.
How do I remove my email from your mailing list?
Please contact email@example.com if you no longer wish to receive our newsletter.
I am interested in working at La Garçonne. How do I send my resume?
For job inquiries, please visit our Careers page or submit your resume to firstname.lastname@example.org.
Where is your office located?
Our corporate headquarters are located at 447 Broadway, 4th Floor; New York, New York 10013.
The item I want is sold out, do you have a waitlist I can be put on?
At this time, we do not have waitlist capabilities.
What do I do if I have questions about a particular item?
For any questions, feel free to contact Customer Service at email@example.com or to speak with a Customer Service representative, please call us at 1.866.887.8707 (US toll-free) or at 001.212.226.3450 (outside the US) from Monday through Friday between the hours of 10 am - 6 pm, Eastern Standard Time.
Do you have any discounts for first time customers?
Unfortunately, we do not provide discounts for first-time customers.