OVERVIEW: La Garçonne is seeking a Customer Service / Fulfilment Specialist who is passionate about providing best-in-class customer service, ranging from addressing client questions and requests to fulfilling online orders in a timely manner.

RESPONSIBILITIES:

- Ensure customer service tasks i.e., phone calls, emails and chats are addressed and completed promptly.

- Fulfill and ship online client orders on a timely basis.

- Follow-up and resolve client issues for both retail and online, including pending orders, store-transfers, and returns and exchanges.

- Assist in receiving/checking in new merchandise and perform stock checks to ensure inventory levels are accurate.

- Identify opportunities to maximize sales and decrease returns.

QUALIFICATIONS:
- Minimum of two years of relevant experience in the luxury sector in such areas including sales, inventory management/logistics and/or customer service.

- College degree preferred.

- Excellent written and verbal communication.

- Knowledge of Shopify strongly preferred.

- Must be organized and able to multi-task.

- Experienced with FedEx, domestic and international logistics. 

- Familiarity with warehouse receiving and fulfillment.

Package includes competitive current compensation, health, dental and vision care benefits, 401K matching, vacation/holidays, commuter flex spending and healthcare flex spending.

To apply for this position, please send portfolio, cover letter and resume to careers@lagarconne.com with the job title in the subject line.

OVERVIEW: La Garçonne is seeking a Client Manager who is passionate about driving best-in-class customer service for both our retail store and online platform. The candidate must possess the collaborative skill sets to work efficiently with cross-functional departments in helping to create an exceptional experience for our valued customers.

RESPONSIBILITIES:

- Oversee and ensure customer service tasks including phone calls, emails and chats are addressed and completed promptly.

- Work with the order fulfillment and client service teams to ensure online client orders are processed and delivered to a timely basis.

- Ensure regular follow-up and resolution of client issues for both retail and online including pending orders, store-transfers, and returns and exchanges.

- Identify opportunities to identify actionable business opportunities and improvements on a weekly/monthly basis.

- Hire, develop and train fulfillment and client service teams. Foster a culture of collaboration and excellence and mentoring team members.

QUALIFICATIONS:
- Minimum of five years in a managing position in the luxury sector in such areas including sales, ecommerce and/or customer service.

- Excellent written and verbal communication.

- Must be detail oriented with superior follow up, investigative and problem solving skills.

- Knowledge of Shopify strongly preferred.

- Must be organized and able to multi-task.

- Experienced with FedEx, domestic and international logistics. 

- Familiarity with warehouse receiving and fulfillment.

Package includes competitive current compensation, health, dental and vision care benefits, 401K matching, vacation/holidays, commuter flex spending and healthcare flex spending.

To apply for this position, please send portfolio, cover letter and resume to careers@lagarconne.com with the job title in the subject line.

OVERVIEW: La Garconne is seeking a well-rounded Sales Associate on a part-time basis, experienced with high-end designer merchandise for its flagship Tribeca store.

RESPONSIBILITIES:

- Uphold the company image by maintaining a professional demeanor, grace and sense of formality at all times

- Roll up your sleeves and do whatever is necessary to maintain day to day operations i.e., fulfilling online orders, check in new merchandise, steam, restock sold items, etc.; being team oriented is very important.

- Work with clients to accommodate their needs and wants - always maintaining the brand’s high standards.

- When needed, partner with your colleagues to elevate the customer experience.

- Cultivate strong client relationships i.e., consistent communication - new deliveries, pack and wrap sales plus process expedite shipping, follow-up and follow-through on closed sales

- Always maintain the standards of the sales floor, evenly spaced hanging merchandise, folded items are uniform and correct - this also applies to all stock & storage areas.

- Assist with inventory, special events and special projects as needed.

QUALIFICATIONS:
- Previous experience, 3-5 years in high-end luxury Women's RTW and shoes/handbags; interest in art a plus.

- Solid understanding of various designer DNA i.e., Margaret Howell, Comme Des Garcons, Casey Casey, Marsèll and The Row.

- Team oriented with a sensitivity to take initiative and help colleagues.

- Special understanding of Customer Service needs and client priorities with a sense of discretion, formality and grace.

- Excellent interpersonal, communication, organization, follow-through and computer skills needed.

- Strong attention to detail and the ability to handle multiple tasks simultaneously and effectively.

-Ability to work varied hours/days, weekends and holidays.

-Bilingual a plus, but not necessary.

OVERVIEW: La Garconne offers an exciting and challenging internship opportunity for students seeking experience in marketing, product development, writing, styling, customer service, inventory management, merchandising, buying, creative, and graphics & web development.

INTERNSHIP OPPORTUNITIES:

Social Media Intern
-Assist in creative and market research to support La Garconne's brand identity.
-Assist in creating moodboards and presentations.
-Sourcing materials and vendors for creative projects.
-Assist the supervisor by helping to address the department's administrative duties.
-Requires an in-depth knowledge of fashion history, current fashion events, art and culture.
- Background in fashion design or fine art strongly preferred.
- Must be proficient in photoshop, excel, and social media platforms.
- Comfortable thinking visually; exceptional research and communication skills.

Buying Intern
-Assist in the day-to-day operations of the buying department.
-Support the buying team in consolidating, updating and organizing documents related to buying.
-Assist the supervisor by helping to address the department’s administrative duties.
-Day-to-day tasks as assigned.

Merchandising Intern
-Assist in the workflow of merchandising products, including uploads and data entry.
-Collaborate with merchandising team.
-Assist in setting up new items in merchandise database.
-Assist the supervisor by helping to address the department’s administrative duties.
-Day-to-day tasks as assigned.
* Detail-oriented.

On Figure Styling Intern
-Assist in the styling preparation for on-figure shoots.
-Research for photo shoots.
-Assist the supervisor by helping to address the department’s administrative duties.
-Day-to-day tasks as assigned.
- Previous experience with a stylist or fashion publication is strongly preferred.

Customer Service Intern
-Help order fulfillment and processing, customer assistance and troubleshooting.
-Assist the supervisor by helping to address the department’s administrative duties.
-Day-to-day tasks as assigned.

Inventory Management & Receiving Intern
- Consistently interfacing/communicating with the flagship Tribeca store and internal all departments i.e., buying, merchandising, studio and customer service.
Assist with the following tasks: - allocating inventory to the Tribeca store and the warehouse;
- preparing PO orders for receiving vendor deliveries;
- confirming that what is delivered by vendor is consistent with what merchandise was ordered;
- receiving vendor inventory (i.e., labeling, tagging, etc.);
- reconciling inventory discrepancies;

QUALIFICATIONS:
-Strong interest in fashion.
-Demonstrated interest in the department to which you are applying.
-Must be available for a minimum of three months. Additionally, the internship cannot be extended beyond three months.
-Must be available for a minimum of 2 days a week, maximum of 3 days a week.
-Learns quickly, has a head for problem solving.
-Must be comfortable working with Macs.

To apply for this position, please send cover letter and resume to careers@lagarconne.com with the job title in the subject line.